Medical Administration

Now Only

$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
11906 Students

Learn all about the in-demand career of medical information management as you explore the job of a medical assistant /receptionist, from appointment scheduling and chart creation to medical billing and coding.

Learn what it takes to have a successful career as an administrative medical assistant / receptionist in the exciting and high-demand world of healthcare.

In this course, you'll master the basics of scheduling patients' appointments, surgeries, and hospital admissions. In addition, you'll discover how to create, maintain, and file medical charts. You'll also find out how to verify patients' insurance, create encounter forms (charge tickets), post charges, obtain pre-authorisations from insurers, and schedule return visits.

After that, we'll go behind the scenes as you learn how to apply diagnostic and procedure codes to patients' accounts and bill their insurance companies. Next, we'll explore additional accounts receivable tasks including posting payments and adjustments, billing secondary insurance, and following up on unpaid insurance claims. You'll also learn what a day sheet is, why it's important, and how to keep track of all your patient accounts on a daily, monthly, and yearly basis.

Finally, we'll delve into the basics of keeping a medical office running smoothly—from ordering supplies to scheduling staff meetings and making travel arrangements.

If you're organised, you're a ""people person,"" and you're interested in a secure job in the healthcare field, a career as an administrative medical assistant / receptionist may be just what you're looking for. This course will set you on the path to that career and help you determine which aspect of medical information management—from patient contact to billing and coding—suits you best.

Course Revised March 2014

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

Looking for a fun, challenging job that’s always in demand? If so, AMA (administrative medical assisting) may be just the field for you! In this lesson, we’ll look at the exciting job opportunities for AMAs, the variety of careers they can choose from, and the different settings where they can work.

The law and medicine go hand-in-hand—so today we’ll look at the laws you’ll want to know if you become an AMA. We’ll cover everything from contracts to malpractice, and delve into HIPAA (a federal act that affects everyone in the health care field). In addition, we’ll take a quick peek at ethics and medical office etiquette.

Today we’ll explore the office equipment and computer hardware you’re likely to use as an AMA. In addition, we’ll delve into software—both standard office programs and the specialized software we use in the field of medical information management.

If you think filing is a bore, this lesson will change your mind. You’ll discover what the rainbow of colored stickers on a medical file means, and you’ll even practice creating a patient chart yourself. You’ll also find out why medical offices love lateral files, and you’ll master the tricky rules of alphabetizing. (Yes, it’s more challenging than it looks!)

Now that you’re an expert on the outside of a patient chart, it’s time to look inside. Today you’ll find out which forms go in a medical record, and just where you’ll put each one. In addition, you’ll learn about two styles of note-taking: SOAP and CHEDDAR. And finally, you’ll delve into the topic of medical record audits and find out the legal way to correct a patient’s chart.

It’s time to introduce the star of our show: the patient. Today you’ll learn everything about what we call a patient encounter. We’ll start by talking about the phone skills you can use to make appointments, handle questions, and soothe angry callers. Next, we’ll flip open the appointment book and explore the tricks for scheduling patients easily and efficiently. And finally, we’ll follow a patient’s visit from start to finish, and see how many tasks an AMA does during that appointment.

We’ll start this lesson in the waiting room, where you’ll learn more about the tasks a receptionist handles—from opening and closing a medical office to keeping the reception area ship-shape. After that, we’ll talk about some barriers to communicating effectively with patients, and you’ll discover ways to overcome them. We’ll end our lesson by looking at one of the fun and creative jobs that AMAs do: creating informational brochures and teaching aids.

Medicare, Medicaid, managed care, commercial insurance—what does it all mean? In today’s lesson, you’ll find out! First, you’ll learn the meaning of terms like managed care, capitation, and fee-for-service.  Next, we’ll explore government programs like Medicare, Medicaid, Workers’ Compensation, and TRICARE. By the time you’re done, you’ll have a good feel for the many types of insurance an AMA handles every day.

Did you ever study an insurance claim form? If so, you know it contains dozens of mysterious questions and checkboxes. Well, today you’ll come face-to-face with one of these claim forms—and conquer it. By the end of our lesson, you’ll know how to fill in each field of the CMS-1500 claim form. In fact, you’ll even get to try it yourself!

Medical coding is a hot field for AMAs, so it's a great specialty if you're looking for job security. In today's lesson, we'll take a quick look at diagnostic coding and see why it's both fun and challenging. We'll take a tour through the ICD-10-CM, talk about the detective work involved in abstracting a diagnostic statement, and explore the steps of coding a diagnosis.

We’ll finish up our tour of medical coding today with an overview of procedural coding. First, you’ll learn all about a manual called the CPT and discover how to use it to code everything from surgeries to X-rays to acupuncture. After that, we’ll examine a second manual called the HCPCS (“hix-pix”), which contains codes for ambulances, root canals, and much more. We’ll also delve into anesthesia coding, a tricky but rewarding sub-specialty.

In our final lesson, we’ll visit the business office and talk about how AMAs keep track of the money coming in and going out. In addition, we’ll look at inventory control and supply ordering—two crucial jobs that help keep a medical office running smoothly. Finally, we’ll talk about managing a payroll and investigate several jobs that fall under the umbrella of human resources.

Carline Dalgleish

Carline Dalgleish has worked in healthcare administration and education for more than 30 years, starting as a file clerk in the Army/Air Force Hospital in Nuremberg, Germany on a work-study program. She began her career on the clinical side of hea... Read more

Read Carline Dalgleish's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

This particular class was exactly what I needed to get an overall view of the medical administrative part of this field. The material that you provided is just a wealth of information, and your teaching style is very effective. I recently interviewed for two positions at my local hospital (affiliated with the cancer clinic where I volunteer)! Your class gave me that extra bit of knowledge and confidence that I needed to even apply for the positions! I will continue my education in this field, and I want to sincerely thank you once again for making this valuable education venue possible.

Verified Student

This course has cleared up all my confusion about billing and the medical office environment. I took several courses at a local community college, and even though I excelled in grades, it didn't make sense. The professor uses everyday language as a door opener and eased us through any intimidation of learning something new. The instructions were clear and concise and encouraging to learn more. Thank you.

Verified Student

I am 44 years old and hold an MA and a BA. I recently took a nearly year-long Medical Coding course at a local Community College. This course and Ms. Dalgleish's teaching methods was better than the Medical Coding course I took. I learned more and developed more of an excitement for the field with this course and the materials presented. I strongly recommend this course and this online learning company to anyone thinking of learning and growing.

Verified Student

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The Learning Environment

From the moment that you enrol in the Medical Administration you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

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Medical Administration

$599

$389AUD

Save 35%

Windows 7 Fundamentals

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
1859 Students

Get up to speed quickly on Microsoft Windows 7 with this fun and easy hands-on course for beginners.

If you're new to computers, or just new to Microsoft Windows 7, this course will get you up to speed fast. In this course, you'll make the transition from helpless beginner to happy PC user.

We'll start with the absolute basics: the computer terms and skills everyone else assumes you already know. (And soon, you will know them!) Then you'll explore some fun Windows 7 features that let you personalise your screen so it suits your style and your specific needs. You'll also learn about some handy gadgets you can put on your computer desktop for work or play.

Next, you'll find out how to type and edit text so you can easily create emails or documents. You'll also learn how to save and organise your work so it's always a snap to find your files. In addition, you'll discover how to save and organise photos, fix the annoying ""red eye"" caused by flash cameras, and use basic photo editing techniques like cropping.

After that, you'll pick up some tips that will help you search the Web like an expert using the Internet Explorer web browser that comes with Windows 7. You'll also learn how to use flash drives, CDs, and DVDs, and how to protect your system against viruses and other threats.

In each lesson, you'll find fun games and practical, hands-on activities to help you master your new skills. By the time you're done, you'll know the Windows 7 operating system from top to bottom—and you'll be using it like a pro!

Learning to use your PC well starts with learning to use Windows. In this first lesson, we'll start with the basics that every computer user must know in order to use a computer with minimal frustration. If you’ve been working in “frustration and aggravation” mode for a while, this lesson will take care of that. We'll start by talking about what Windows 7 is and why you want to learn it. Then, we'll get right into the most important skills and terminology that allow you to control what you see on your screen at all times. And that's important, because the first step to using anything that's in your computer is getting it on the screen where you can see it!

In today's lesson, you'll have fun personalizing your computer by choosing your own desktop pictures, window colors, and sound scheme. Along the way, you'll learn about the important Control Panel window in Windows 7, and tips for using dialog boxes and those occasional mysterious dimmed options that do nothing when you click them. The skills you learn in this lesson will go a long way to helping you gain complete control of your computer.

Sometimes the most handy and useful things are also the easiest to learn and use. And that's certainly the case with Windows 7 desktop gadgets, sticky notes, and calculator. In this lesson, you'll learn all about these wonderfully practical and easy-to-use Windows 7 features. If you ever need to deal with dates, times, time zones, weather, currency conversions, newspaper headlines, reminders, unit conversions, or any of the other little tasks that seem to clutter most peoples' everyday lives, you're sure to find some real time-savers in this easy lesson.

No matter how you intend to use your computer, there’ll be times when there's some typing involved. It might be for writing e-mail messages, memos, or letters, or it might be for taking notes in a course, or for chatting with others in a Web site. Whatever the reason, today's lesson will teach you all the tricks for making typing (and editing) quick and easy. And you'll also discover how to save your work in files and folders, so it'll always be there when you need it!

Everything that's in your computer is stored on its hard drive. The hard drive is like a filing cabinet containing files organized into folders. Finding things you've saved in the past is a matter of opening the filing cabinet, so to speak, and then locating the correct folder. You'll use the Windows Explorer program to accomplish this. And in this lesson, you'll learn how it all works so you can start gaining complete mastery of your own files and folders.

Today it's time to have some fun with photographs. In today's lesson, you'll learn to use Windows Live Photo Gallery to get pictures from a camera into your computer. You'll learn some tips for organizing those photos. And you'll also learn how to rotate pictures that are sideways, delete any awful pictures you'd rather nobody ever see, and print all your favorite photos on paper. <h1></h1>

In this lesson, we'll have even more fun with photos. Today, you’ll learn how to further organize your photos by renaming them, rating them, and adding captions and tags. You’ll also learn how to search for photos with tags. And you’ll learn about Photo Gallery’s editing tools for adjusting brightness and contrast, straightening crooked pictures, correcting red eye, and cropping.

The Internet is home to popular Web sites like Facebook, Twitter, Google, ed2go, and many others. I'm sure many of you have seen reference to .com sites in ads and elsewhere. If you don't have a lot of computer experience, you might find it difficult to get to the many things you hear about on the Web. But not after this lesson! Today, I'll teach you how to use Internet Explorer, the program that provides access to all of those popular Web sites.

Managing files and folders is one of those computer skills that every computer user needs to know. In many work and school environments, people just assume you know how to manage files, and they rarely provide any details on how to accomplish things like copying, moving, or renaming files and folders. Today's lesson will explain how to do those very things that others assume you already know how to do.

In this lesson, you'll expand your file management skills by learning how to delete and recover files. You'll learn how to select multiple files to work with so you don't always have to manage your files one at a time. And we'll discuss how to copy files to and from removable media like flash drives, CDs, and DVDs. <h1></h1>

Your computer is an investment of money, and the pictures and other files you store on your computer are an investment of time. You might even have some photos or other files that are so precious the thought of losing them causes you anxiety. What you need to do is protect those files. And that's just what this chapter is all about—how to use the tools and techniques that are built right into Windows to help you protect your valuable time and files! <h1></h1>

In our final lesson, you'll learn some more techniques for protecting your computer, including using resources for free protection from viruses and spyware. You'll learn how to remove programs you no longer want or need. You'll learn how to copy and paste text and create screenshots. And you'll discover some great timesaving tips and shortcuts, as well as resources for helping yourself so you don't have to be so dependent on others. <h1></h1>

Alan Simpson

With over 100 published books to his name, award-winning author Alan Simpson is widely regarded as a computer and Internet guru. His books have been published throughout the world in over a dozen languages. Alan is a seasoned veteran of the comput... Read more

Read Alan Simpson's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

What people are saying about our courses

I thought the course was great. Having never taken a computer course since DOS this filled in a lot of gaps.

Verified Student

This was my first online course. I liked it a lot...I picked up some good tips and tricks. I would say it was a good review and solidified what I knew.

Verified Student

Thank you so much for offering this course online. It was very helpful to me. I learned a lot about Windows 7 that I was not aware of!

Verified Student

See More Reviews

The Learning Environment

From the moment that you enrol in the Windows 7 Fundamentals you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.