Total Quality Fundamentals

Now Only

$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
4364 Students

Learn the basics of total quality management.

Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.

In this online course, you will learn how successful organisations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees' abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

In our first lesson, we'll discuss the concept of professional quality certification as defined by the American Society for Quality (ASQ). Next, we'll come up with a universal definition of quality, a challenging proposition because so many people have different perspective of what quality is and what it isn't. You'll learn about the history of the quality movement and see how Six Sigma fits in. We'll finish up by examining Total Quality Management (TQM) and discuss its concepts and components.

Quality is best viewed as a total customer satisfaction package. You satisfy customers by effectively combining products and services. To help you get to know customers better, we'll discuss different customer types. We'll also discuss how you can minimize customer complaints. You'll discover the role that your organization plays in providing high customer satisfaction by maintaining a quality philosophy and creating quality systems.

I've often observed that companies don't pay enough attention to problems until they begin to see sales and profits drop. Because of this tendency, an effective way to get top management's attention and hopefully increase their commitment to quality is to express problems in terms of costs. In this lesson, I'll discuss the cost of nonquality (also called the "cost of quality") and its components—external failure, internal failure, appraisal, and prevention costs. We'll also explore the concept of variation and discuss how you can use statistical process control (SPC) to meet customer requirements.

Companies grow by entering new markets and meeting unmet customer needs. To achieve and maintain this growth, it's important to have a healthy organization that has the right mix of leadership and power. Today you'll learn about the basic leadership styles and two leadership models. You'll also discover how the concepts of distinctive competency, competitive advantage, and organizational assessment position your organization for success.

In today's lesson, you'll learn what makes people tick and how to manage change. Reaching quality levels you desire will require dedication from everyone in the organization, so you need to know what motivates people in order to successfully work with and direct them. Also, as you work with people, you're faced with change. We'll talk about forces for change, learn why people resist these forces, and discuss ways to manage change.

It seems as if teams are everywhere. Despite the popularity of teams, far too many people report that their experience hasn't been too fulfilling. Six Sigma and quality projects rely on high-performing teams, so it's vital that you learn the secrets of team building. Many companies fail to devote enough time to training. After we complete today's lesson, I hope you'll be able to play a large role in making sure that employees receive the right type of preparation. When we finish, you'll have a solid understanding of how to build a strong team and effectively deliver training.

When companies decide to improve quality and better satisfy customers, they won't succeed unless all employees are behind these goals. Once you get employee commitment, you need to measure your progress. In this lesson I'll share a concept, "total employee involvement" (TEI), to help you get the most from the total power of every single person at your firm. You'll learn about the role that management and employees play in TEI. You'll also learn how to determine progress by using traditional and progressive performance measurements.

Standards and auditing work hand-in-hand. The first helps you plan and the second makes sure that you follow your plans. Firms that conform to standards are more capable of competing. In this lesson, we'll explore the basics of standards and auditing. We'll talk about how standards are used and how they're developed. We'll also explore their benefits and discover how they're defined. Regarding auditing, we'll examine their features, discuss the different types of audits, and look at why auditing is a challenging activity.

In this lesson, we'll explore how your firm can use external auditing to assess suppliers' capabilities and internal auditing to improve company operations. You'll learn the difference between external and internal auditing. And I'll share the nuts and bolts of auditing and show you how to plan and conduct an audit and write a final audit report.

I believe that ISO 9000 is one of the main reasons why organizations continue to focus on quality. It's difficult for companies to disregard quality once they make a decision to adopt the ISO 9000 standard. In today's lesson, we'll start out with some background about ISO, discuss what ISO 9000 represents, identify the challenges of implementing it, and go over a recipe for successfully putting ISO in place. We'll also talk about each section of the ISO 9001:2000 standard.

In this lesson, we'll tackle a number of topics that will increase your knowledge about quality standards and systems. Although ISO 9000 has a high profile, other methods and structures also play a vital role in quality improvement. First, we'll close our study of ISO by looking at a series of standards to manage the environment—ISO 14000. Next, we'll dive into the Malcolm Baldrige National Quality Award (MBNQA), an esteemed award given for quality excellence in the United States. Finally, we'll explore three systems that apply to many of you: QS-9000, the Advanced Quality System (AQS), and the Conformité Europeenne (CE) mark.

After you implement everything from the lessons of this course, you can safely say your organization has a quality culture. Without a quality culture, it's difficult to satisfy customers, improve processes, and reduce costs. In addition to discussing a quality culture, we'll also examine quality fallacies. We'll finish up the lesson by identifying the most common quality fallacies and discuss what beliefs should take their place.

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas ... Read more

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Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

Excellent Instuctor! Very informational class. Met my reasons for taking the class.

Verified Student

I consider this an excellent introduction to Six Sigma. The topics are really fascinating to me and I just look forward to get more knowledge in the next course and pursue the Six Sigma certification.

Verified Student

I found this on-line course to be well laid out, and the materials supplied second to none. Instruction from Tony was both informative and in depth.

Verified Student

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The Learning Environment

From the moment that you enrol in the Total Quality Fundamentals you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

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Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

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There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

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At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

Still looking?

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Total Quality Fundamentals

$599

$389AUD

Save 35%

Use Technology in the Classroom

Now Only

$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
3448 Students

In this professional development course for teachers, you'll learn the secrets of technology integration in the classroom, gaining the skills educators need to use tools such as wikis, podcasts, and blogs effectively.

In this professional development course for teachers, you'll learn the secrets of technology integration in the classroom, gaining the skills educators need to use tools such as wikis, podcasts, and blogs effectively. You'll discover simple ways to integrate technology to enhance your subject material and meet your course goals. We'll explore quick-and-easy, standards-based solutions for more interactive lesson plans, exciting WebQuests, and challenging assignments. We'll also unleash the power of Web resources, Word, Excel, and PowerPoint.

You'll learn how to design your presentation station, identify kid-friendly Internet search tools, teach keyboarding and word processing, and develop standards-based, integrated lesson plans in reading, writing, science, math, social studies, music, and art. We'll delve into ways to reach special needs, GATE, and English language learners. Finally, we'll look at computer ethics and the future of technology in the classroom.

Whether you're new to the integration process or already use emerging technologies in your classroom, this course is a must for all of today's teachers who often have to produce more and more in less and less time. By the end of our time together, you'll have a treasure of ideas for integrating all types of technology into your lesson plans across the curriculum!

Are you ready to unleash the power of technology in your classroom? Today's teachers face a lot of new challenges and daily decisions, and one of the most important choices is how to integrate a slew of new technology into the traditional classroom. In our first lesson, you'll learn the important differences between the traditional classroom and the technology-friendly one, and strike a balance with realistic integration plans in a way that enhances your basic educational objectives rather than detracting from them.

If you don't yet have a teacher presentation station, or if yours needs a little updating, stay tuned for helpful tips on personalizing your station for maximum educational impact. Often seen as the core of the technology-friendly classroom, this presentation station is the gateway to bringing the high-tech world into a low-tech classroom. Now, here's the fun part. With this presentation station, you can quite easily facilitate classroom PowerPoint presentations, Web surfing for all to see, and interactive group activities that run off the computer and your imagination. Let me tell you: It's a big time-saver.

Do you know the safest way for your students to surf the Web? In this lesson, we'll explore student-friendly Internet search engines and directories that you can use to safeguard your students' online experience. We'll also take a look at the power of the bookmark to help you keep track of all the sites we'll visit in this course.

Today, we’ll start with the basics: integrating keyboarding and word processing. In this lesson, we'll cover integrating keyboarding and word processing in your classroom. You’ll leave this lesson with great ideas to integrate these skills into your classroom. Have a little fun with these activities, and take a sneak peek at the future technologies to assist in writing in the classroom. There's some exciting technology on the horizon!

Today we’ll explore using blogs and reading technology integration in the classroom. If your classroom reading activities need a little spicing up, check out the world of interactive reading on the Internet. We'll discuss ways to pair new reading technology and traditional ELA standards. Capitalize on your students' fascination with new ways to read and try out some great reading sites and the activities that will extend them into your classroom. We'll end this lesson with another method that you can use to enhance your students' reading experience&#8212get ready to learn how to create a class blog to supplement classroom book clubs.

It’s time for wikis and writing technology integration. In this lesson, you'll learn how to locate best software, Internet sites, and classroom activities to help your students fall in love with the written word. We'll look at some of the ways you can integrate technology into your writing curriculum by looking at NCTE standards. We'll also look at writing software and Web sites that will give you a better idea of the boundless opportunity out there. When it comes to writing, the sky is truly the limit. We'll end today's lesson with a special treat—creating a classroom writing wiki, a Web site that anyone can edit.

Are you ready to learn about podcasting and science technology integration? This lesson is packed full of technology and classroom tips that you can use to excite your students about science and science fair projects. Today, we'll discuss the national science standards and look at some ways to meet them as you integrate technology. Next we'll explore some helpful and interactive science Web sites. Finally, we'll look at a science lesson that integrates technology, and we’ll end this lesson as we learn how to podcast science fair project observations.

Today we’ll cover using Word and Excel as we integrate technology in our math lessons. It's never been easier to use technology to meet NCTM standards and bring your math lessons to life than it is right now! In this lesson, you'll discover fun Web sites and computer activities that will bring your math lessons up to speed so that you and your students can experience the pleasure of numbers all over again. Get ready to seamlessly integrate Word and Excel in your math lessons and chart your students’ successes.

In this lesson, we'll explore using PowerPoint and technology integration in the social studies classroom. Technology makes teaching social studies even easier, and with the wealth of resource information in this lesson, you'll soon be meeting the NCSS standards with creativity and a technological flair. Plus, you'll learn how to invent engaging social studies activities with the Microsoft Office applications already on your computer.

Get ready to explore online museums, music downloads, and art and music technology integration. In today's lesson, we'll look at the importance of music and art individually, ways to use technology to meet national standards, fun technology expansion activities you can try with no investment, and great Web sites that can launch your classroom exploration of these subjects. We'll also talk about practical ways to integrate these subjects in the midst of funding shortages on your school's part. We'll end our lesson with some basic instruction for creating a Web page where you can display your classroom works of art.

It’s time to discover using Web Quests and technology with diverse learners. In this lesson, we'll explore using technology to meet the needs of special needs, GATE, and English language learners. Plus, we'll take a look at customized WebQuests that engage each group of students with different activities as a part of the same writing lesson that works great for differentiated instruction.

In our last lesson, we'll look at the bigger picture of technology integration—keeping our students safe and keeping up with newer technology. Computer ethics are an important part of your overall integration plans, and it's dually important to know when technology will really enhance your instruction as opposed to when it's just technology for technology's sake. Finally, we'll take a sneak peak at some of the cutting edge tech tools like using a GPS for geocaching that may be coming soon to a classroom near you.

Robin Sellers

Robin Sellers is a certified teacher with a Master of Arts degree with a concentration in Technical and Professional Communication. She has over 11 years of experience in the traditional classroom and has been an online instructor since 2000, trai... Read more

Read Robin Sellers's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

What people are saying about our courses

Great class!! Lots of useful information that will translate to real world class activities and instruction. Clear, concise and thorough instruction. I'm very pleased.

Verified Student

Great Class! Thanks for sharing so much useful information. I now feel more capable of addressing the needs of my school. Thank you!

Verified Student

I cannot believe how much I have gained confidence in using a variety of technology in the classroom (some I'd never even heard of before!). I am amazed by the wealth of ideas and Internet resources that I now have. Plus, I have access to websites that will keep me informed about developments in the future. I am inspired to do more creative activities and find it easier to brainstorm new ideas. I have already eagerly shared this new information with my colleagues.

Verified Student

See More Reviews

The Learning Environment

From the moment that you enrol in the Use Technology in the Classroom you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now