Building Successful Relationships with Difficult People

Now Only

$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
6823 Students

Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.

Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieved.

In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.

Judy Snyder

Judy Snyder holds a doctorate degree and over 30 years of experience as a college and university teacher, administrator, and curriculum developer. She has over 15 years' experience as an entrepreneur and freelance writer. Judy specialises in teach... Read more

Read Judy Snyder's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

I enjoyed the material and all the information that this course presented. It is very helpful in daily life encounter and especially beneficial in the corporate culture.

Verified Student

I enjoyed this course very much.I notice a change at work and with my family. I would recommend this course to everyone.

Verified Student

I found the class very interesting and it gave me some insight on looking at other people when there is conflict between us. It helps to take some of the feelings away to know we have different backgrounds and different ways of doing things.

Verified Student

See More Reviews

The Learning Environment

From the moment that you enrol in the Building Successful Relationships with Difficult People you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

Still looking?

Check out the following courses related to Building Successful Relationships with Difficult People:

Be Assertive!

Team Building in the Workplace

Customer Service Management

Decision Making Skills

Communicate Effectively

Discover more online courses

Building Successful Relationships with Difficult People

$599

$389AUD

Save 35%

Microsoft Excel 2007 for Teachers

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
965 Students

Learn the basics of Microsoft Excel 2007 in this professional development course for teachers, and get the training every teacher needs for using and teaching this powerful program effectively in the classroom.

Learn the basics of Microsoft Excel 2007 in this professional development course for teachers, and get the training every teacher needs for using and teaching this powerful program effectively in the classroom. This unique online workshop is packed full of tips, shortcuts, and lesson plan ideas.

First, we'll cover all the important Excel fundamentals: Using tabs, formatting cells and worksheets, inserting formulas for addition, subtraction, multiplication, and division, and creating colorful charts and graphs. Then we'll move on to more advanced Excel features such as sorting and analysing student test data for differentiated instruction, writing powerful mathematical formulas, and using Excel to automatically calculate student averages and other statistics. You'll finish the course by creating a customisable grade book that you can use in your own classroom.

Throughout the course, we'll explore standards-based lesson plans and activities that allow you to pass your Excel knowledge on to your students, no matter what grade level you teach. By the end, you'll have a solid understanding of Excel, and a wealth of ideas for integrating this technology into your lesson plans across your curriculum.

Before you teach your students to use Excel, you'll need to learn the basics of this great program. So we'll start off our first lesson by going over some of the terms that are most commonly used in Excel, and then we'll take a tour through the various features of an Excel workbook to get you acquainted with the look and feel of the application and how you can use it in the classroom. You'll learn easy ways to move your cell pointer around within the Excel workspace, as well as a few keyboard shortcuts that will help you move to where the action is a little more quickly. At the end of this first lesson, you'll get to try your hand at creating your first Excel formula.

In this lesson, you're going to create your first worksheet—a skill that you can teach in your own classroom! We'll start by going over the five steps you'll need to follow to create a worksheet in Excel: Stating your objective, adding labels, adding numbers, adding formulas, and changing the overall look of the worksheet using predesigned templates. We'll also begin our ongoing discussion about ways you can use Excel in your classroom to improve student learning across your curriculum.

In today's lesson, you'll learn some valuable techniques that will help you save a lot of time in the classroom while using Excel. The first and the best technique is called Auto Fill, and I know you're going to get a lot of use out of it! Excel's Auto Fill allows you to enter a series of numbers, dates, or other values into your worksheets as quickly as you can click and drag your mouse. We'll practice using it to enter some of Excel's standard lists like months of the year and days of the week. Then we'll go over how to create custom Auto Fill lists to help you enter text that you need to enter often—like your classroom roster or athletic team roster. After that, we'll go over some of Excel's advanced formatting options to make your numbers appear as currency, percents, or carried out to various decimal places.

A picture is worth a thousand words, and when it comes to worksheets full of complex data calculations, that old saying is even more true. In this lesson, you'll learn how to use Excel's charting features to display the data you've entered in colorful charts that give meaning to your numbers. After we take a look at a few of Excel's many chart styles, we'll practice adding defining information to your charts, such as titles, data labels, and legends. Then we'll go over how to customize the colors of your chart. We'll finish with a discussion on the many ways you can use charting and graphing tools across your curriculum.

In this, the second lesson in our two-part discussion on Excel's charting capabilities, we'll go over advanced charting techniques. You'll learn how to change chart types, add text, add shapes, and even add your own pictures to your charts. Then you'll find out how to add lines, arrows, and other helpful graphic features to your charts. And, as with most lessons in this course, I'll give you more lesson plan ideas that you can use to bring these Excel techniques into your own classroom.

Today we're going to take a break from the step-by-step Excel instruction to visualize how it will look when you begin using this valuable program in your own classroom, no matter what grade level you teach. We're going to review three teacher-created lesson plans for grades 1-4, 5-8, and 9-12, and then talk about ways you can adjust these lesson plans for different age groups, different content areas, and different learning styles and needs.

In today's lesson, you'll find out how to turn any old worksheet into a database. Because once you're working with a database, you'll gain access to one of Excel's most helpful features. You'll be able to easily locate, organize, and summarize the information you need. We'll practice using a sample database, and then we'll explore Excel's AutoFilter, AutoSum, and Sort features. With these tools, you'll be able to quickly sort and group your students for differentiated instruction.

In this lesson, you'll learn about the three different types of cell references that you can incorporate into a formula, and I'll explain when you should use each one. This is great information if you plan to use Excel to help you maintain a budget for your classroom, or if you're teaching a lesson on money and budgets!

Now that you know all the ins and outs of creating one worksheet, it's time to really organize your classroom! Today, you're going to learn how to use sheet references to create three-dimensional workbooks, linking different worksheets so that the linked information updates automatically. This can be really helpful if you want to create monthly or quarterly grade books, and then compile all that information into one end-of-year grade summary for each of your students. We'll also discuss ways you can use linked workbooks in cooperative learning projects with your students.

Remember statistics class in high school? It wasn't the easiest class, but now that you're a teacher, you know how important statistics are when you're trying to evaluate your students' assessment scores. If you need to demonstrate and report student progress, this lesson is for you. Today we're going to go over the basics of statistics in Excel. You'll learn how to use functions to simplify the process of calculating averages, deviations, minimums, maximums, modes, and more. We'll also discuss how these tools can help you target your students' strengths and areas of need.

Today's lesson is all about saving you time. We'll go over how to use macros to automate all your tedious tasks in Excel, and then I'll show you how to build a macro of your very own. You'll also learn how to add time-saving buttons to the toolbars at the top of your screen. And we'll talk about ways you can customize those toolbars to better meet your needs.

In our final lesson, we'll put everything you've learned together into one final project—an electronic grade book that you can use in your own classroom! Even if you already have one, you'll want to follow along to see what's going on behind the scenes in Excel. Plus, when we build this grade book, you'll have the chance to customize it for your own needs while reviewing most of the skills you've learned throughout the course. And I'll show you a few new skills, too. For instance, you'll learn how to create a formula that will assign each student a letter grade based on test or assessment averages. And then you'll learn how to apply conditional formatting to color-code your student lists according to those averages. This is a great skill to know if you like to separate your class into different reading, math, or other groups! Finally, you'll learn how to create and print charts and graphs based on your grade book data.

Robin Sellers

Robin Sellers is a certified teacher with a Master of Arts degree with a concentration in Technical and Professional Communication. She has over 11 years of experience in the traditional classroom and has been an online instructor since 2000, trai... Read more

Read Robin Sellers's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

What people are saying about our courses

I was pleasantly surprised by this course. I have been using Excel for years and was having trouble transitioning to the new layout, but in addition to learning the new layout, I have learned to do things in Excel I knew it did but had never spent the time to learn myself (for example using conditional formulas and formatting) and most of the new things I will use in my grade books at work! Thank you!

Verified Student

Ms. Sellers is an excellent instructor. Her courses are very thorough and informative as well as engaging. I would highly recommend both Microsoft Word 2007 in the Classroom and Microsoft Excel 2007 in the Classroom to other teachers. Both courses are well worth your time.

Verified Student

See More Reviews

The Learning Environment

From the moment that you enrol in the Microsoft Excel 2007 for Teachers you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.