Six Sigma: Total Quality Applications

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$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
4370 Students

Learn to apply the elements and methods of Six Sigma to achieve the highest possible quality.

Learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyse, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming, Pareto charts, and critical to quality help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, checksheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis.

In this self-paced online course, you will learn how to apply the DMAIC model each step of the way. You'll learn how to define, plan, implement, and close a Six Sigma project. You'll also know how to use process capability and how to apply lean thinking. And you'll understand the basics of advanced Six Sigma tools such as sampling, design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

In our first lesson, we'll start off by investigating DMAIC, the most popular acronym within the Six Sigma body of knowledge. It stands for define, measure, analyze, improve, and control. Then, to set the stage for the remaining lessons, we'll explore basic statistics. Since many of the Six Sigma methods and tools that we'll be discussing require that you have a basic knowledge of statistics, I want to make sure that you're well-prepared. I'll show you how to apply the measures of location—median, mode, mean—and the measures of dispersion—range, mean absolute deviation (MAD), variance, and standard deviation (SD).

In this lesson, we'll take a look at the business side of Six Sigma. We'll start off by discussing strategic planning—a concept that looks at internal strengths and weaknesses and external opportunities and threats. We'll move onto two methods of identifying customer requirements—the voice of the customer (VOC) and quality function deployment (QFD). Next, we'll explore benchmarking, a technique that helps you determine how your company matches up to the competition and industry standards. Finally, we'll look at a few financial methods to help you keep track of key objectives.

You can't improve something unless you first define it. To help us identify what we're dealing with, we'll begin this lesson by reviewing the first element of the DMAIC model: define. We'll move on and cover the basic Six Sigma metrics—defects per unit (DPU), defects per million opportunities (DPMO), yield, and rolled throughput yield (RTY). Next, we'll investigate a few team techniques to help define conditions and situations—brainstorming, brainwriting, nominal group technique (NGT), and affinity diagrams. We'll finish up by seeing how Pareto charts and critical to quality (CTQ) relate to process and problem definition.

In our next two lessons, we'll tackle the measuring aspect of DMAIC. Along with defining a process, problem, or opportunity, if you don't measure something, you can't improve it. You'll learn about different types of data and gain an understanding of sampling by seeing how it's used to analyze and observe populations. We'll conclude the lesson by examining three graphical methods to measure a population: histograms, stem and leaf diagrams, and box and whiskers plots.

As we continue our discussion on the measure component of DMAIC, we'll begin today by looking at probability distributions, failure methods and effects analysis (FMEA), and physical measurement. The probability distributions that we'll review (binomial, Poisson, and chi-square) are discrete. We'll study their formulas and see how their distributions compare to the normal curve. FMEA is one of the most popular and effective Six Sigma tools. I'll help you learn about FMEA's risk priority numbers (RPN) and also provide a form to help you use FMEA. We'll wrap-up the lesson by examining a few members of the physical measurement family—metrology, tensile strength, micrometers, and optical comparators.

In this lesson I'll present several tools that relate to the third component of DMAIC: analyze. Our first order of business today will be learning how to make sound decisions and assess risk. After that, we'll look at tools to help you investigate the processes, problems, and opportunities you defined and measured in the earlier lessons. I'll share how to use regression analysis and cause and effect diagrams. We'll also spend time on force field analysis, storyboards, decision trees, why-why diagrams, and finish up with checksheets and scatter diagrams.

Are you familiar with the old saying, "A picture is worth a thousand words?" Since we're going to be spending a large portion of the lesson discussing flowcharting, I believe this quotation is very relevant. Flowcharts are a fine tool to define processes and analyze what's taking place. We'll look at the ins and outs and the subtleties of creating and using flowcharts. After we discuss flowcharting, we'll jump back into the world of statistics and examine hypothesis testing and analysis of variance (ANOVA).

In this lesson and the next one, we'll discuss project management as an essential vehicle to help you achieve your Six Sigma plans. We'll begin by discussing the different phases of the project life cycle. Then we'll move on and examine deliverables. Since they represent what customers expect, you need to know how to create and manage them. We'll also define stakeholders and talk about what they expect. I'll give special emphasis to the words "customers" and "stakeholders" to represent those inside and outside your organization.

Now that you have a good understanding of the different phases of a project and know all about deliverables, you're ready to learn how to "scope" and schedule a project. Scoping refers to making sure that you set the original boundaries for your project. When you understand all the variables of your project and define the scope properly, your plan and the results that follow have a much better chance of meeting stakeholder expectations. In this lesson, we'll talk about what is arguably the most valuable item in your project management toolbox—a work breakdown structure (WBS). We'll discuss two different versions of WBS and then we'll look at ways to schedule your project.

If you like playing games and solving puzzles, you'll enjoy today's lesson. I'll address the "I element" (improve) of DMAIC by introducing design of experiments (DOE). Although DOE has been around since the 1920s, it's taken a while for organizations to accept it. We'll begin with an overview and discuss what a design and an experiment are. You'll learn about the history of DOE and its nature. I'll identify the principles of sound experimental design and help you work on three DOE problems: one factor at a time (OFAT), full factorial, and fractional factorial DOE.

Today we'll finish our examination of DMAIC by featuring the final letter—C for control. I'll share three tools to help you control your operations: run charts, control charts, and process capability. We'll discuss how to create run charts, go through an overview of control charts, and create two different types of control charts. I'll wrap things up by showing you how to use process capability.

You've just about completed all course requirements except for learning how to think lean—our topic this lesson. Whenever I hear people talk about lean manufacturing or lean thinking, for some reason I think about going on a diet. When I give this notion some thought, it does make sense. Lean thinking means doing more with less. I guess this is how companies succeed: providing more satisfaction and more quality with less effort and less frustration. Our focus on lean thinking will consist of eliminating waste, reducing lead time, and minimizing the impact of constraints.

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas ... Read more

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Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

I thought the instructor did an amazing job in writing the lessons. They were up-beat, easy to understand and they kept my interest throughout the entire lesson. I would definitely take another course with this instructor in the future.

Verified Student

Great course! Instructor very knowledgeable on the subject.

Verified Student

I consider this an excellent resource to get familiar with all the concepts and techniques of the Six Sigma Body of Knowledge. The lessons are very clear and well presented. Absolutely great!

Verified Student

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The Learning Environment

From the moment that you enrol in the Six Sigma: Total Quality Applications you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

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Six Sigma: Total Quality Applications

$599

$389AUD

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Explore a Career in Interior Design

Now Only

$389

AUD

35% off

$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
2884 Students

Explore a career in interior design as you learn how to transform any room into a beautiful and functional space.

Are you a creative person with an eye for design? If so, this course will show you how to transform plain living spaces into beautiful and functional rooms.

Interior design takes training as well as talent, and these lessons will give you the know-how you need to design a room from floor to ceiling. You'll delve into colour theory, industry trends, spatial arrangements, floor plans, traditional and modern interior design ideas, and other basics. In addition, you'll explore a range of careers in interior design and get insider tips for entering this exciting field.

Because interior design is constantly evolving, you'll also learn about some of the latest trends affecting the industry. You'll investigate ""green"" sustainable design, and you'll find out how to modify your designs for people with special needs.

As you master design skills step-by-step, you'll complete your first project: a fully developed room design complete with spatial layout, lighting, and finish selections. Your new knowledge and hands-on practice will give you the confidence you need to start creating beautiful residential interiors for yourself and others.

This first lesson will open your eyes to all the career possibilities available to you in the world of interior design, and particularly in the realm we'll be focusing on: residential design. You'll explore the wide range of opportunities and challenges you'll encounter as you design these spaces, whether you're creating a comfortable family room or outfitting a sleek urban penthouse. Then you'll take a look at the other side of design, the commercial sphere, where interior designers create everything from exclusive boutique hotels to Madison Avenue retail storefronts. This lesson also explains the differences between interior design and interior decoration so that you can choose the discipline that suits you best. By the end of this lesson, you'll be familiar with many types of careers you probably never knew existed. With this introduction, you'll be on your way to becoming part of the design community.

In Lesson 2, I'll introduce you to the specialized drawing tools interior designers use to help them create and present their designs. Then we'll explore some fundamental concepts—the elements of design—that will serve as the building blocks of all the compositions you create. Finally, we'll review the principles of design—guidelines for combining these elements into beautiful compositions. If you already feel confident in your abilities to design, this lesson will give you a checklist to make sure your designs work visually. And if you're a bit nervous or insecure about creating your designs, these skills will provide a safety net to assure that your designs are harmonious and beautiful.

This lesson takes you on a journey throughout the past and present, and prepares you for your future designs as we explore a plethora of design styles. We begin in the Renaissance in Italy and move throughout Europe, from England to Germany, and learn about the progression of interior spaces into the modern age. We then discover the latest trends of today and see which styles are the most popular in cutting-edge homes. And finally, we go around the world and look at how our global world and unique cultures can help us create unique styles we can incorporate into homes today.

In Lesson 4, we'll be covering one of my favorite topics of interior design—color! We'll start off by briefly exploring the science behind color and why we see the way we do. Then I'll show you a tool to help you start building harmonious color palettes. Next, we'll take a look at some of the surprising things that can happen when you put the wrong colors together. By knowing about these unexpected optical illusions, you'll be able to prevent mistakes in your own designs. And finally, you'll learn about the various cultural associations people have with color and discover how you can influence the mood of others through the colors you select for your designs.

As an interior designer, you can let your imagination run wild—but how can you make sure that the ideas in your head materialize in the space you're designing? That's where architectural drawings come in. They communicate the designer's vision to the clients, the contractors, the architect, and others. In this lesson, you'll get an overview of the kinds of drawings interior designers use throughout the design process. You'll learn to identify and read various types of technical drawings, including floor plans, elevations, sections, and details.  Then you'll explore drawings in three-dimensions as we discuss axonometric, one-point, and two-point perspective presentation drawings.

Sharpen those pencils because this lesson is going to get down to the nitty-gritty of design. We're talking feet and inches as we look at the guidelines and standard measurements that are the industry-wide rules of thumb when planning spaces. Before you can think three-dimensionally, you've got to start with a simple piece of paper and an architect's scale and make sure that you can get all the necessities to fit within a space—where they're comfortable without being tight and spacious without feeling empty.

So, your space is all laid out. But your clients won't be living in a graph paper world! In this lesson, we'll be exploring the various types of materials available you can use to achieve beautiful interiors. We'll be looking into a wide range of finishes, which include natural materials (including stone and wood), synthetic materials (tile, laminate, and resilient flooring to name a few), and carpet. By the end of this lesson, you'll have the knowledge to start transforming your pencil-and-paper notions into a full-color, textural space!

As an interior designer, you'll spend a lot of time dealing with textiles. Fabrics, after all, cover our interior world—from bedding to window treatments to upholstery. In this lesson, you'll get an introduction to the various types of fibers available, as well as their various strengths and weaknesses, so you can make best selections for each application.  After mastering the various types of textile goods, you'll take a closer look at where you'll be using these fabrics, starting with the various styles of bedding and pillows.  You'll finish up the lesson with windows—or, more precisely, window treatments—and get some pointers on how to successfully design draperies that will beautifully frame the transition between your stunning interior design and nature's beauty of the outdoors.

Light is one of the most important but also one of the trickiest elements to get right in an interior space.  This lesson will explain the psychology behind good lighting design and help you create the right effect in your space while making it visually interesting without becoming overwhelming or flat and dull.  You'll also become familiar with the various types of light fixtures available to use in your designs and learn how to select from the many types of artificial light sources available on the market today.

With the implementation of the Americans with Disabilities Act, barriers were literally removed, allowing a previously excluded population access to spaces meant for everyone.  In this lesson, you'll explore how to incorporate some of the requirements of this act into the home, creating spaces that allow retirees to age gracefully in their homes.  And for users with more specific disabilities, you'll learn how to adapt their spaces to allow them to maintain their independence through your design choices.

Increasingly, people in the world are becoming aware that we have limited resources at our disposal.  Many in the interior design industry are pioneering new ways of designing that look at the life cycle of a product and consider the environmental implications.  In this lesson, you'll learn about green design, which is the art of creating beautiful spaces that are efficient in their use of energy and natural resources.  You'll learn about various types of green certification so you aren't mislead by false claims and explore specific things you'll want to consider when dealing with certain types of products.

In this lesson, the course culminates with practical advice on how to set up and run your own interior design business.  You'll get some suggestions on how to set up your studio by determining the legal business structure, advice on how to look the part, and practical recommendations for outfitting your space. Then, you'll move on to the fine art of getting and serving clients, including suggestions on marketing yourself and setting your pricing structure so you can make money doing what you love.  Finally, I'll offer some advice as you navigate the construction process with your contractors, clients, and vendors.

Sarah Smallwood

Sarah Smallwood is a licensed interior designer and design strategist. She has a bachelor’s degree in interior design and a minor in architecture and is currently pursuing her MFA in Design Management. Sarah’s passion lies in the ... Read more

Read Sarah Smallwood's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

What people are saying about our courses

This course sparked an even stronger desire in me to learn beyond what I learned here, which is the highest compliment I can extend. Sarah's lessons were so informative and never boring. She also gives you strong support and positive encouragement along the way in the discussion area. I recommend this course highly to anyone interested in interior decorating and design, either just for their own personal use or as a career. And I envy you lucky people who will be having Sarah as their instructor in the future! I'll miss her and this course!

Verified Student

This course was a little bit of work and a lot of fun. I truly enjoyed Sarah's style; her enthusiasm for her profession comes through in the material, assignments, quizzes & discussions. Although I have a lot of experience in interior design (many, many, remodeled homes), I have no formal training. The course fairly devotes time to both residential & commercial and I found myself learning new things and having existing skills reinforced. Great experience and many thanks!

Verified Student

I totally enjoyed taking this fun class. I will be able to use it in the future when I move into my new home. Sarah was an excellent teacher and I would strongly suggest to anyone to take this class because of her wealth of knowledge in design and her teaching skills.

Verified Student

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The Learning Environment

From the moment that you enrol in the Explore a Career in Interior Design you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now