Microsoft Publisher 2013 Fundamentals

Picture of Microsoft Publisher 2013 Fundamentals
Quick Facts
  • Delivery Method Online
  • Professional Certificate
  • 24hrs Suggested Study Time
  • 3 Months Access
  • Tutor Support
  • Study On Any Device
  • 230 Students

Learn how to design professional publications, including newsletters, fliers, and brochures, with Microsoft Publisher 2013.

In this course, you'll learn to use Microsoft Publisher 2013 to create impressive publications. It's perfect for beginners who want to learn how to produce professional-quality newsletters, fliers, letterheads, and brochures.

You'll start by learning how to navigate the Publisher workspace using the ribbon, and how to access both local and online Publisher templates. Next, you'll find out how to create and manage text, pictures, graphics, and other elements, such as tables and shapes, and see how you can use these different components to create a variety of documents.

As the course progresses, you'll learn about different kinds of publications Publisher can help you produce. You'll see how to create documents from scratch, but you'll also learn how to modify existing templates so you can create customized documents more easily. Finally, you'll learn all about printing your publications and how to share Publisher documents electronically.

Once you learn how to manage Publisher tools and features and how to design effective publications, you'll be able to create anything you might need.Introduction to Publisher 2013is a course that will help you do just that!

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

Welcome to Publisher 2013! In the first lesson of our class, we'll go over some basic Publisher concepts, including accessing the program and customizing some of Publisher's powerful features. Then we'll talk about how you can access and use Publisher's extensive online Help system. This is a handy tool for a beginner to know as you set off on your journey!

<P>Today, we'll get started with some of Publisher's basics. We'll explore some more of the concepts that you need to know before delving into a large project, including how to open, save, and close a file. Then we'll take a look at the various elements of the main Publisher workspace, including ribbon options and additional menus. </P> </H1>

<P>Are you ready to have some fun? In this lesson, you'll see how to add and edit text, both directly in the program and by importing it from other documents. Then, you'll learn how to format text (including selecting the font, size, and color) and how to change paragraph alignment and line spacing. We'll also discuss how to set off special text by adding borders and fills to the text frame. </P> </H1> </H1>

In today's lesson, you'll learn how to punch up the creativity in your projects by adding graphics. We'll go over how to create and format drawing objects, as well as how to insert clip art and import picture files. Once you have the basics down, we'll dive into recoloring, resizing, cropping, rotating, and flipping graphics, tweaking them for just the right impact.

It's time for you to discover how to create and work with tables in Publisher. You'll also learn how to apply and customize table borders; add shading, colors, and patterns; and merge and split cells.

Today, we'll begin our two-lesson series on how to create an impressive professional newsletter in Publisher. We'll begin by going over some basic planning issues (the crucial first steps!), and then we'll continue with some layout tips. By the end of this lesson, you'll select or create a color scheme, develop a masthead, flow text onto a page, and then continue that text onto another page.

You've done a lot with your newsletter already! Now, you'll wrap things up by learning how to use the Design Gallery to create a professional sidebar, format a drop cap, create a footer on the background, insert a picture, and group objects. When you finish, you'll have a snazzy newsletter to show for all your hard work.

Today, we'll explore some common publications often used in business.&nbsp;You'll learn how to effectively design and create fliers, advertisements, and business cards.&nbsp;We'll also discuss local and online printing options for these publications.

In this lesson, we'll explore some common Publisher templates that are often used at home: greeting card,&nbsp;postcards, letterhead, and certificates.&nbsp;Using available Publisher templates, you'll learn how to create pubs for personal use that will&nbsp;get the reaction you're looking for from friends and family!

Publisher makes it easier (and cheaper!) than ever before for anyone to design professional-looking brochures in&mdash;literally&mdash;a matter of hours. In this lesson, you'll learn how to create a good brochure: from planning the content, to designing the cover, logo, and graphics, to placing and arranging your text.

Today, you'll look at the basic process for preparing your publication for a commercial printer. We'll talk about the different printing processes and when to choose each type. We'll also discuss how easy and automatic Publisher makes transferring your publication's files to a format your commercial printer can use. You'll know exactly what you'll need to do to get the results you want.

<P>Publisher offers several ways for you to create consistent and professional publications for your organization. In our last lesson together, you'll learn how to create and use&nbsp;<I>Custom Templates</I>.&nbsp;We'll also discuss&nbsp;how to access the latest templates the Publisher user community has contributed.</P> </H1>

Curt Simmons

Curt Simmons

Curt Simmons, M.Ed, MCSE, MCSA, CTT, is a best-selling author, technical trainer, and multi-media expert. Curt has written more than 50 computing and technology books on a variety of topics, including How To Do Everything with Windows Vista, How t... Read more

Read Curt Simmons's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

The Learning Environment

From the moment that you enrol in the Microsoft Publisher 2013 Fundamentals you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

Customer Service Management Online Course | Vibe Learning
 

Customer Service Management

Picture of Customer Service Management
Now Only
$389
AUD
35% off
$599 AUD
Quick Facts
  • Delivery Method Online
  • Professional Certificate
  • 24hrs Suggested Study Time
  • 3 Months Access
  • Tutor Support
  • Study On Any Device
  • 3439 Students

Become indispensable to any organization by understanding how to identify and meet customer needs.

As a manager, you probably interact with customer service personnel every day. But are you empowering your organisation with quality customer service suggestions? In this self-paced online course, you'll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

A lot of organizations still have the <em>so what</em> mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join us for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, we'll discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. We'll also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

As we close our course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As we all know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Tony Swaim

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas ... Read more

Read Tony Swaim's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

The Learning Environment

From the moment that you enrol in the Customer Service Management you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.