Patricia Addesso

Patricia Addesso

Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organisations. She has a doctorate in Industrial/Organisational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organisation development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organisational changes, and is currently involved in projects such as strategic planning and personality assessments.

Courses

Tutors

Product Reviews | Guided Reading in the Classroom | Vibe Learning
 

Product reviews for Guided Reading in the Classroom

Wow, I loved this chapter!! Thank you, Marsha. I would love to meet you and share experiences. My goal at school this year has been to try to get my teachers to buy into differentiation of instruction. "NO TIME! NO TIME!" This is the common theme. Thank you for giving such quick practical suggestions that can be implemented in five minutes or fifty minutes, teacher's choice! For those of you who are not currently teaching, this course has been one of the most logical and practical that I have had. Start now making things for your future classrooms. I believe I remember one of my classmates used these ideas with their own children.
Verified Student
I learned so much that I could apply to my teaching right away. The instructor was very upbeat, positive and supportive. Very interesting course.
Verified Student
For me, the most beneficial part of the class was the assignments. I could go right back to my class the next day and I had something to do with the class that I knew was meaningful and beneficial to my students and me. The kids loved helping me with my "homework" and I think it served as an excellent example of being a lifelong learner…I feel much better about myself as a reading teacher and I know taking this class will help me better meet the needs of my students…I will definitely recommend this instructor to others.
Verified Student
I really enjoyed this class. It confirmed a lot of Guided Reading Strategies that I already use, but taught me so much about Differentiated Instruction that I did not know. It was excellent and I will recommend this course to others. This instructor's class was tough but awesome! It really took effort, which it should.
Verified Student
This class was very helpful to me. I like the instructor's presentation and style. After reading the lesson I was encouraged and eager to try out new techniques with my students. I highly recommed this class to other teachers and would absolutely take another class with this instructor. Thank you!
Verified Student
This class provided me with many strategies and techniques I could use not only in my classroom, but for my children as well. It reiterated the importance of Bloom's Taxonomy and Gardner's multiple intelligence theory as well as many others. I enjoyed reading through and printing materials from the supplemental websites that the teacher recommended. It gave me great ideas to not only use in the classroom but also at home with my children. Thank you!
Verified Student

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Product Reviews | Customer Service Management | Vibe Learning
 

Product reviews for Customer Service Management

I enjoyed the Managing Customer Service course. It was well written and easy to follow. Tony Swaim did an excellent job in keeping the material informative, yet interesting and fun. I found the course useful as a refresher and also gained insight into current trends and updates in the customer service field. The links provided with each lesson gave additional information that was helpful. I would highly recommend this course!
Verified Student
Dear Tony, Your class in "Managing Customer Service" was absolutely awesome! I have 20 plus years experience in the customer service profession, but have not had the opportunity to do any supervising or managing. I have thought about entering this field, and now after taking your class, it proves to me that I would love getting into the profession. The class was very insightful with many wonderful examples. Thank you for this fabulous experience.
Verified Student
I found this course to be very informative and useful. I learned a lot about business today and I hope to get good results with it as far as job skill is concerned. Highly recommend this course
Verified Student
Tony, I really enjoyed taking this on-line course. The input you have provided is very valuable to me. All that I have learned from the course can and will be applied to my current job. Thank you Tony for making an on-line course enjoyable! Miranda
Verified Student
I would like to thank the instructor. Customer service is not easy to teach, but he made the class interesting and useful.
Verified Student
I really found this course interesting and instructor style was very helpful to make me feel interested. I really enjoyed the course! Thanks!
Verified Student
Enjoyed the course. It will definitely help me in my new position. Thank you.
Verified Student
Tony, I want to take the time to thank you for all the new ideas, thoughts and lessons I have learned taking your course. I know for a fact that I will carry these with me throughout my sales career and hopefully all my customers will be happier and my sales better because of what you have taught me.
Verified Student
Very interesting I learned a lot. I will ask my company to give this course to all the sales reps.
Verified Student
Thank you Tony for this course. Very helpful in several areas. I have just landed a new job in Customer Service and will be taking my notebook to work with me.
Verified Student

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