Building Successful Relationships with Difficult People

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$389

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$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
6823 Students

Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.

Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieved.

In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.

Judy Snyder

Judy Snyder holds a doctorate degree and over 30 years of experience as a college and university teacher, administrator, and curriculum developer. She has over 15 years' experience as an entrepreneur and freelance writer. Judy specialises in teach... Read more

Read Judy Snyder's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

I enjoyed the material and all the information that this course presented. It is very helpful in daily life encounter and especially beneficial in the corporate culture.

Verified Student

I enjoyed this course very much.I notice a change at work and with my family. I would recommend this course to everyone.

Verified Student

I found the class very interesting and it gave me some insight on looking at other people when there is conflict between us. It helps to take some of the feelings away to know we have different backgrounds and different ways of doing things.

Verified Student

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The Learning Environment

From the moment that you enrol in the Building Successful Relationships with Difficult People you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

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Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

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There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

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At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

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Building Successful Relationships with Difficult People

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Microsoft Word 2011 for Mac

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
356 Students

Learn to use the world's most popular word processor for creating documents and formatting text, now available on the Macintosh.

The world's most popular word processor for creating documents and formatting text is Microsoft Word. Now you can learn to use Word 2011, the version specifically designed to work with Apple's popular Macintosh computers. Whether you're new to Word or you're familiar with Word for Windows, you'll quickly master the program's user interface and be able to create pages from your first lesson. In addition, you'll learn how to easily transfer documents between Word 2011 for Mac and any version of Microsoft Word running on Windows so you can share documents with friend and coworkers effortlessly.

If you're not familiar with any version of Word for Windows, don't worry. This course will guide you through the basics of using Word 2011 for Mac, starting with creating a document, typing and editing text, and formatting your text with different colors, fonts, and font sizes so you can truly express yourself. You'll even learn how to design individual pages and add pictures to your documents.

You'll also learn how to save your documents and how to print all the pages in a document, or just the one or two pages you really need. You'll even learn how to customise Word so it works and looks the way you like. Finally, if you need to type foreign languages that require accent marks, you'll learn how to do that too! By the end of this course, you'll be comfortable using Word 2011 to create everything from simple letters to reports.

Microsoft Word is the standard word processing program in business today. Now you can use this powerful program on your Mac, and even share files with anyone who uses Word for Windows. In this first lesson, you'll learn your way around the program, and master the key steps to getting up and running. You'll also start using the program to understand its basic user interface. Finally, you'll see how to create and save a new document.

Once you understand the basic user interface of Word 2011, you'll probably be anxious to start using Word to create letters and reports. In this lesson, you'll take the next step by learning how to work with a document you've created. We'll start by examining several methods for moving around quickly within your text. Then we'll explore the different ways Word helps you edit your text. Through editing, you can make your writing cleaner and more focused by changing, deleting, or adding words, or by moving text to different locations. And, as you'll see, Word gives you lots of options for doing all these things!

So, now you've learned how to create a new document and type in your text. Oh, no! You realize there's a word you need to change all throughout the document. That means you've got to scroll through the whole thing, slowly and tediously, reading until you find that word, right? Actually, no! In this lesson, you'll learn how you can simplify this task by letting Word find the word or phrase for you. Word can even replace the word with a new word, so you can modify your document quickly and accurately. And all this happens with just a few clicks of the mouse. In addition, you'll get a handle on the tools Word offers, so you can check your spelling and grammar, as well as resources for finding exactly the right word so that your writing always shines.

After you've typed and saved a document, it's time to fine-tune the appearance of your text. One common way to do this is through formatting. With formatting, you don't simply make your text prettier—you also make it easier to read. You can use bold and italics to emphasize important words, capitalization to make headlines really stand out, or make your text easier to read by choosing just the right font. In this lesson, you'll learn about the most commonly used features for formatting your text.

In this lesson, you'll gain even more text formatting techniques, so you can enhance the look of your document and make it more readable. We'll start by seeing how to add a splash of color, either by changing the color of the text or the background behind the text. Then we'll explore a few different ways for changing the formatting of entire paragraphs. You'll learn how to adjust left and right margins, indentation, line spacing, and alignment to create a distinctive look for your document and help make entire paragraphs stand out.

You've already seen how to format text. Now it's time to learn how you can format entire pages! Changing the appearance of your pages can be practical, such as defining page margins around the top, bottom, left, and right edges. But formatting pages can also serve a decorative purpose, such as placing a border around the edges. Of course, don't think formatting can't be both decorative and practical at the same time. If you want to change the background color or image on your pages, or display watermarks that show text, images, or even a corporate logo, you can do that, too. In this lesson, you'll learn about all the ways Word can make your pages look pretty.

Flip open any book or magazine, and chances are good that you'll see repetitive text that appears at the top or bottom of each page. This text, called a header and footer, typically displays page numbers, chapter headings, or book titles. If you need to print long documents and want to print specific information at the top or bottom of each page, you need to learn how to create and use headers and footers. Since headers and footers appear on every page, they can get distracting when you're writing or editing a document. To fix this, Word offers different ways to view your document, so you can temporarily display or hide altogether headers and footers.

One nice feature of Word is that it lets you open one or more documents and display them on the screen. As long as your screen is big enough, you can arrange multiple document windows side by side, so you can compare text stored in two or more different files. If you're writing a new document, you can open an existing document to use as reference, and even copy and cut text from one document window to paste in a second document window. By manipulating multiple windows, you can be productive with two or more documents at the same time!

Editing and formatting text can make your documents look perfect, but eventually you'll want to share your hard work with others. The simplest way to share any document is to print it on paper and give that paper copy of your document to others. You can print just a single copy, or you can get fancy and print one or more pages, a range of pages, or multiple copies. Besides printing your documents, you can also distribute documents by sharing files with others. In this lesson, you'll learn all the different ways to share your document with others in person or through the Internet.

You can type any text into Word and format it to look pretty with different fonts, colors, and font sizes. However, Word can do more than just print characters from your keyboard, such as letters, numbers, and symbols. You can also type characters that you don't actually see on a typical keyboard, such as mathematical symbols and foreign language characters. In this lesson, you'll learn how to add these unusual symbols and characters, so you can type in foreign languages or add mathematical symbols into a document such as a scientific report.

Word may be the most popular word processing program in the world, but it can do more than just let you write, edit, and format text. What makes many reports, letters, and books come alive is the combination of text with other items such as photographs, drawings, and other objects. A picture may be worth a thousand words, but a picture combined with text can say much more than text by itself. In this lesson, you'll learn how to spice up your documents with pictures, so you can make your documents more visually appealing.

Word offers so many features—but you'll probably only use a fraction of them. That can make it hard to find the features you need most. To fix this problem, you can customize Word. In this lesson, you'll get tips for adjusting the Ribbon interface, learn about ways to control how Word saves documents, see how to alter your privacy settings, and find out how you can change Word's appearance to suit your preferences. Now you can make Word look and behave exactly the way you want without wasting time changing the program every time you want to use it.

Wallace Wang

Wallace Wang is the author of over 40 computer books including "Microsoft Office 2007 For Dummies." In addition to writing computer books, he has also co-authored "Breaking Into Acting for Dummies" and ghost written several books about investing i... Read more

Read Wallace Wang's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

The Learning Environment

From the moment that you enrol in the Microsoft Word 2011 for Mac you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.