Selling like a Pro

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$389

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$599 AUD

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
3270 Students

Learn the secret to converting a potential customer into a long-term asset. Find out how to lay the groundwork for repeat business and your future success.

The goal of Effective Selling is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long term asset. Effective Selling will help you lay the groundwork for repeat business and your future success. In sales, there are no quick fixes. However, with the knowledge, planning skills, communication techniques, and the understanding of human nature that you will gain from this course, your sales will grow as if by magic.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

This first lesson lays the groundwork for successful sales. We'll review some basic sales terminology and talk about how it relates to your profession. You'll learn about appropriateness and how it can be a powerful tool for your success. This lesson will start the new salesperson off with the right tools to succeed.

In this lesson, we'll talk about itineraries, sales call reports, and the customer database. Nothing is more important in sales than tracking your progress, your customers, and your prospects. Preparation and record keeping will keep you one step ahead of the competition. You'll also learn how to schedule follow-up calls to avoid letting potential sales pass you by.

To be successful in sales, you must learn to sell three things: Yourself, your company, and your product. In this lesson, you'll learn the importance of all of these, and you'll learn how to make them work in your favor. And no matter how good you are in sales, you will eventually experience a sales slump. You'll learn the simple steps to work through this slump and come through it in a stronger position.

If you can't communicate, you can¹t sell. That's why communication is the focus of this lesson. You will learn how to effectively communicate with your customers and prospects in order to minimize problems and maximize customer loyalty. Just as important is your communication with your own company. Stop problems before they start, and your sales will increase dramatically.

In the first four lessons, we laid out a strong foundation for your sales efforts. In this lesson, you'll learn how to develop your sales presentation. A good sales presentation can mean the difference between making the sale and going home empty-handed. Learn how to guide the prospect to placing the order by using these proven techniques.

You'll encounter seven different types of personalities during your sales career, and you'll meet them all in this lesson. Who are they? How can you identify them? How can you relate to them? Most important, how can you sell to them? In this lesson, we'll talk about how to identify which personality type you're dealing with so you can develop a unique selling strategy for each of them.

Knowing how to create an effective presentation, and how to identify the different personality types is essential knowledge. In Lesson 7, you'll learn how to apply the knowledge you gained in the previous two lessons. You'll learn how to modify your presentation to meet the expectations of each of the personality types-a recipe for success!

The ultimate goal of the salesperson is to make-or close-the sale. There are six basic types of closes, and in this lesson we'll discuss them all. More importantly, you'll learn how to put each type to use for the greatest effect.

When is an unhappy customer a great sales opportunity? All salespeople will have to deal with customer complaints at one time or another, but few know how turn a complaint into a powerful sales tool. By properly handling these complaints as they arise, you can turn a customer complaint into customer delight.

Can you negotiate a contract that pleases your customer and increases your total sales and profit? Of course! In this lesson, you'll learn the techniques of successful negotiation. There really is a win/win solution, and you'll learn how to find it in this lesson.

It may seem that your competitors are always bigger, faster, cheaper, or smarter than you are. But the fact is, they aren't. In Lesson 11, we'll discuss ways you can find out what your competition is up to and how to use this knowledge to your advantage.

In our final lesson, we'll delve into some big questions that salespeople must ask themselves. How do you deal with the customer that won't return your calls? How important are ethics in the world of sales? How do you deal with the seemingly constant rejection? We'll ask-and answer-them all in this lesson.

Steve Payseur

Steve Payseur began his career in sales in 1979, and his sales have increased an average of 22% a year for more than 20 years. As a Sales Manager, he set up a training program for his sales force, and he has conducted training programs for several... Read more

Read Steve Payseur's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

What people are saying about our courses

An excellent course, well taught. Lessons were easy to understand and pertinent to today's selling world.

Verified Student

Effective Selling helped me immediately at the retail level of business. I used the techniques and advice and found it to work, my sales increased per individual customer.

Verified Student

Excellent course! I've been in sales for a long time but took a break to raise my family so I wanted a refresher. It was especially useful since I made a drastic change in product fields and found the type of sales I'm in now was much harder for me. Thanks to this course my sales have already improved and my prospects are all much more receptive! Thank you!!!!!

Verified Student

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The Learning Environment

From the moment that you enrol in the Selling like a Pro you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

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Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

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Selling like a Pro

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Become a Pharmacy Assistant

Quick Facts

Delivery Method Online
Professional Certificate
24hrs Suggested Study Time
3 Months Access
Tutor Support
Study On Any Device
3668 Students

Master the skills that will prepare you for an entry-level position as a pharmacy assistant, and discover the steps you can take to become a Certified Pharmacy Technician (CPhT).

Health care is a booming industry these days, and pharmacy technicians are in high demand. In this online short course, you'll take a look at the many job settings and career paths open to you if you become a pharmacy technician. In addition, you'll master the skills you need to get an entry-level position as a pharmacy tech or clerk.

You'll start by learning basic terms for medical conditions and anatomy, gaining the skills you'll need to read prescriptions and patient records easily. In addition, you'll find out how common classes of drugs are made and how they work.

Next, you'll master the simple maths that every pharmacy tech needs to know. You'll learn how to calculate dosages accurately, practice using simple formulas and maths tools, and find out how to translate metric measurements into familiar household measures like teaspoons and tablespoons. Turning to the business side, you'll look at sales and find out how prescription pricing works.

In addition, you'll learn about the important laws and regulations that govern pharmacies. You'll also hone your communication skills, learning how to handle customers courteously and efficiently. And finally, you'll explore the steps you can take to enhance your career prospects by becoming a Certified Pharmacy Technician (CPhT). By the time you're done, you'll be prepared to start your career in this popular and rapidly-growing field.

In this first lesson, you’ll discover what it is that pharmacy technicians actually do. You’ll explore the various types of pharmacies a technician can work in—there is so much more than retail stores and hospitals. We’ll talk about the education and skills pharmacists expect to see in a good technician. By the end of this lesson, you’ll realize the many different paths that a technician can take for a successful and rewarding career in the profession of pharmacy.

In our second lesson, I'll give you an overview of the science called <em>pharmacology</em>. We'll discuss the variety of ways drugs enter the human body, and we'll explore how those drugs work once they get inside. You’ll also learn how drugs can cause a positive or negative effect. A pharmacy technician who has this basic knowledge is a great asset to the pharmacist.

In today's lesson, we'll walk through the major laws that dictate how pharmacies operate. I know this topic might sound like it could be a little dry, but it's more interesting than you think, and it's important that pharmacy technicians understand their boundaries. We'll only cover federal laws in this course, even though some states may have different statutes. We'll review the difference between the various narcotic classes, along with some examples for each one. We’ll also discuss the importance of confidentiality and the penalties for violating this very important law. By the end of this third lesson, you should have an even bigger picture of what pharmacy is about and how important it is to be a very conscientious, detail-oriented person.

In this lesson, we'll go through a typical day in both a retail pharmacy and a hospital pharmacy, identifying both their similarities and their differences. When you finish this lesson, you might already have a good idea about which type of pharmacy technician you'd like to become.

Medical terminology seems like a foreign language. But, by learning about each part of the word, you can better figure out its meaning. In today's lesson, we’ll explore the meanings of the root words, prefixes, and suffixes that make up most medical terms, and then we'll practice using our knowledge of the smaller components to determine what the whole word means. Abbreviations are also a big part of medical terminology, so we’ll spend some time reviewing some of the more common ones used in our profession.

Today, we'll venture through some of the most common antibiotics, antifungals, and antivirals, and for each category, I'll give you an example or two of a patient taking that drug so that we can discuss what it is and gain a better understanding of why the doctor prescribed it.

In this lesson, we'll discuss some of the common drugs that doctors prescribe for high blood pressure and prevention of heart attacks. We'll also go over respiratory drugs, including asthma medicines and a variety of cough and cold agents. And, we'll discuss some of the drugs you might use to help with various stomach discomforts, like heartburn, diarrhea, and constipation.

Today, we'll take a look at some drugs that control pain. We'll explore some of the narcotic drugs, migraine medications, and the common pain relievers that customers can buy over the counter or obtain through a prescription. We'll also spend some time going over drugs that doctors prescribe for seizures, ADD/ADHD, and Alzheimer's disease.

In this lesson, we'll dive into the world of hormones. We'll discuss drugs that doctors prescribe to treat the thyroid, control diabetes, and provide birth control. We'll also look at some common drugs that patients use for eye infections—things like eye drops and ointments. Ear infections also require medications, so we'll talk about some of those, too.

Next, we'll take a journey through the metric and apothecary systems of measurements as we discuss how we use math in the world of pharmacy. We'll begin by practicing some common conversions and calculating some dosages for prescriptions. We'll also venture into some hospital math to learn how to determine IV flow rates. The last thing we'll cover will be a little business math. It'll be helpful for you to know how to calculate the prescription price and how to figure out how much money an insurance company will reimburse the pharmacy.

Today, we'll discuss the many ways we communicate in pharmacy. We'll talk about how to communicate with our fellow employees and other professionals, and we'll go over all the dos and don'ts of talking with customers.

In this lesson, we'll explore the outlook for a career as a pharmacy technician. We'll also revisit the key points you've studied on this journey toward becoming a pharmacy technician, and I'll share with you the next steps to take after you complete this course.

Lorraine Zentz

Lorraine Zentz has been a pharmacy technician since 1981. She currently works at a hospital pharmacy and has worked in all pharmacy areas (retail, home health, hospital, oncology, and training/education) during her pharmacy... Read more

Read Lorraine Zentz's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

What people are saying about our courses

I really loved this course and I'm sorry its over. I can't wait to advance my education in this area. Thank you so much.

Verified Student

I took this course to see if my daughter, who is in high school, would like to get into this field - she had a strong background in chemistry and math. I think she would be perfect. Thanks for all your help!

Verified Student

This course was exactly what I needed to show me that being a pharmacy technician is the career I want to pursue.

Verified Student

See More Reviews

The Learning Environment

From the moment that you enrol in the Become a Pharmacy Assistant you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.