Janet Underwood holds a bachelor's degree and has more than ten years of experience as a senior technical writer. She has developed technical documentation for major corporations in the computer, information technology, telecommunications, financial, and medical industries, as well as for the Army and public utilities organisations. She has also worked as an English teacher and as an editor and writer for several internationally known trade publications. She has won numerous awards for the excellence of her writing and documentation design, and currently owns a technical writing and services business.