Product reviews for Customer Service Management

I enjoyed the Managing Customer Service course. It was well written and easy to follow. Tony Swaim did an excellent job in keeping the material informative, yet interesting and fun. I found the course useful as a refresher and also gained insight into current trends and updates in the customer service field. The links provided with each lesson gave additional information that was helpful. I would highly recommend this course!

Verified Student

Dear Tony, Your class in "Managing Customer Service" was absolutely awesome! I have 20 plus years experience in the customer service profession, but have not had the opportunity to do any supervising or managing. I have thought about entering this field, and now after taking your class, it proves to me that I would love getting into the profession. The class was very insightful with many wonderful examples. Thank you for this fabulous experience.

Verified Student

I found this course to be very informative and useful. I learned a lot about business today and I hope to get good results with it as far as job skill is concerned. Highly recommend this course

Verified Student

Tony, I really enjoyed taking this on-line course. The input you have provided is very valuable to me. All that I have learned from the course can and will be applied to my current job. Thank you Tony for making an on-line course enjoyable! Miranda

Verified Student

I would like to thank the instructor. Customer service is not easy to teach, but he made the class interesting and useful.

Verified Student

I really found this course interesting and instructor style was very helpful to make me feel interested. I really enjoyed the course! Thanks!

Verified Student

Enjoyed the course. It will definitely help me in my new position. Thank you.

Verified Student

Tony, I want to take the time to thank you for all the new ideas, thoughts and lessons I have learned taking your course. I know for a fact that I will carry these with me throughout my sales career and hopefully all my customers will be happier and my sales better because of what you have taught me.

Verified Student

Very interesting I learned a lot. I will ask my company to give this course to all the sales reps.

Verified Student

Thank you Tony for this course. Very helpful in several areas. I have just landed a new job in Customer Service and will be taking my notebook to work with me.

Verified Student

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Product reviews for Teaching Children to Read

I had a wonderful time taking this course. I learned a lot about how children become fluent readers and writers. I have started to put my new knowledge to practice with my six year old. Thank you for the wonderful experience.

Verified Student

I have an almost 3 yr. old and almost 1 yr. old. We are planning to home school so I wanted to take a course to help me identify the steps of literacy development. What a great course. I LOVED KT and plan to take more of the courses that she offers. Thanks for this. My children will definitely benefit from it and the best part is I didn't have to leave home!!

Verified Student

I have to say that I was nervous about taking an online course, but this course was user-friendly, informative, and very enjoyable. The lessons were just the right length and presented in a way that really mimicked a classroom atmosphere...I was really impressed by the practical activities suggested and the useful supplementary materials. I have a wealth of new knowledge to help me with my future teaching and parenting.

Verified Student

KT prepared an excellent course that integrated current research with standard techniques. I have been thrilled with the information in the lessons. Although I have taught students for more than 27 years, I gained new ways for teaching to help my students. Her easy manner of communicating and humor made each lesson a joy. Thanks so much, KT!

Verified Student

This course was invaluable to me, as I am re-entering the teaching force again after 9 years of being a stay-at-home mom. I feel like I am back in the loop, and current with reading/writing research, vocabulary and practices. I will recommend this course to anyone who is interested in working with young readers and writers!

Verified Student

I want to thank you for a fascinating course. Initially, I took the class for reading credit, which was part of the requirements to renew my teaching certification…I wanted to take a course that would be useful to me, a benefit in some way to my art classes. I needed something that I could fit easily into my schedule too. This class was perfect...what I discovered through these lessons made lots of sense and opened my eyes. I am so glad that I experienced all of the course. I do truly feel that I have information now that will indeed enhance my art lessons in a very positive way. I will be better able to design meaningful experiences for my students, ones that will hopefully inspire and motivate them even more.

Verified Student

Kt Paxton was a wonderful teacher! She always had a reply to my discussion board post by the next day, which was impressive. She also was very quick to answer any question I had about the course or if I was unclear on an assignment. I would like to take another class that she teaches.

Verified Student

Wonderful course. I am already a teacher, so this course validated some of the things I already knew and updated me on some new information. I felt the lessons proved to be interesting and I liked how the instructor used frequent examples and stories, instead of just feeding us straight information

Verified Student

This was another fantastic course from Ms. Paxton. Thank you so much for helping me out in my career and with my family!

Verified Student

This course was thorough and up-to-date and addressed many of the issues I, as an English teacher, face with my middle and high school grades' struggling students. Since I began taking the course, I have been noticing some of the struggles that my readers face and I feel that I am better able to boost them over the hurdle they encounter. I have recommended this course to others.

Verified Student

This was my first online course and I really enjoyed it. The instructor was very prompt and helpful in discussions, which helped make a personal connection. The content was very relevant to me personally and I would definitely take an online course again.

Verified Student